Troubleshooting Common Problems

Known Bugs in Version 4.

There are a couple of bugs in version 4 you should know about. The Blood Pressure Reports are giving an error message. The Diastolic and Systolic are mistakenly reversed in the program. A few users have reported a problem previewing Reports in Windows XP. The reports print fine it is just in previewing. These bugs have been fixed in version 5.

Error Creating Cursor Handle:

The problem is in the date format on your computer. To correct the problem follow these directions.

1. Go to the Windows Start Button and select "Find" Then select "Files and Folders"
2. Type BDECFG32.EXE into the "named" box
3. When this file appears at the bottom, double click it.
4. Click the "Date" tab at the bottom.
5. Click in the "Mode" field and change from 0 to 1
6. Select "File" then "Save" then "Exit"
7. Close the "Find" dialog.
8. Reboot your computer and everything should be working fine.

If that does not work try this:

1. Go to Windows Start Button.
2. Select Settings
3. Select Control Panel
4. Select Regional Settings
5. Click Date Tab
6. Set Short Date Style to m/d/yyyy or mm/dd/yyyy NOT m/d/y
7. Click OK
8. Close the Control Panel and try another report in Bg Tracker.
9. I have recently been told by a user that after you change the date format and use the program once you can change the date format back to what it was before and it will continue to work properly.

No Data In Reports

This is caused by a date format problem that began occurring after 1/1/00.
To test this create an entry with a date before the year 2000. If the entry
shows up in your report then follow these instructions.

1. Go to Windows Start Button.
2. Select Settings
3. Select Control Panel
4. Select Regional Settings
5. Click Date Tab
6. Set Short Date Style to m/d/yyyy or mm/dd/yyyy NOT m/d/y
7. Click OK
8. Close the Control Panel and try another report in Bg Tracker.
9. I have recently been told by a user that after you change the date format and use the program once you can change the date format back to what it was before and it will continue to work properly.

If the above did not fix the problem and you live outside the U.S.A., try
the following:

1. Go to the Windows Start Button and select "Find" Then select "Files and
Folders"
2. Type BDECFG32.EXE into the "named" box
3. When this file appears at the bottom, double click it.
4. Click the "Date" tab at the bottom.
5. Click in the "Mode" field and change from 0 to 1
6. Select "File" then "Save" then "Exit"
7. Close the "Find" dialog.
8. Reboot your computer and everything should be working fine.